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One unique sales person will carry out the technical visit which consists of:

• determining the volume of your removal
• offering you different services (see annex)
• helping you in the choices of transport (special or grouped)
• define the amount to insure

The salesperson will help in the choice of packing, monitoring the loading on the departure sigth and the follow-up during after-sales.

Following your technical visit, you will receive a detailed quote (vehicles, labour, supplies, insurance). This quote will include all of our services, we can add the costs for parking in certain areas, or other services. The quote you will receive is always alterable with a simple telephone call (for changing a service, for example).
If this meets your expectation, simply book your dates by telephone and send us the quote duly signed and with a cheque for a deposit.

Our contract covers all risks dealing with national removals, with no exceptions.
All of our services are covered by a nominative contract.

To solve all disputes in the best possible conditions, it is vital that the customer sends us, as early as possible before the removal, a checked inventory. On arrival, if there has been any damage, the customer must send us a recorded delivery letter in the following three working days.

The customer must also send the delivery docket signed on delivery, mentioning the reserves, and the repair quote or purchase invoice.
If the damage are too significant, an expert will be sent to you.

On reception of all the necessary paperwork, the file will be sent within eight days to our insurance company, who will deal directly with the customer. But we will always remain at your disposal for any further explanations you may require.

With the damage evaluation completed, the dossier is processed in the shortest time possible with final customer reimbursement.